Over two months and still nothing. Absolutely, being ghosted. I’m beyond upset. Why can’t Pinterest get their act together? Can you explain why you aren’t doing anything? And please don’t insult me by saying you’re working on it. It’s been 2 years.
Hi word removed per Community Guidelines! I can see why this isn't what you'd want as a Pin image. Sincere question - is this an image you want on your Shopify product listing?
Coming up on a year with this issue. Lots of "kicking the can" replies from the Pinterest account. Best solution is to adopt the first image, it's typically the image that works best for our store so it should work fine for Pinterest users too.
Pinterest, please stop calling me to increase my ad spend when the for lack of clicks/sales is in your court. With over 1M Shopify stores worldwide, I'd think this would be a bigger concern for you.
Feast your eyes on this yummy content your algorithm is creating for Pinterest users with no way for me to fix manually (and please don't tell me to delete my alt images, that's not a fix, it's a bandaid attached to a bad customer experience on my site) ...
Just chiming in to say that we are now approaching the one year mark since the initial response that Pinterest is "working on it." The images being pulled from my shop are absolutely horrible. And I'm considering pulling the plug on this Shopify integration, because it makes my Pinterest shop look horrid. It's also deeply impacted my Pinterest sales.
Is there an update yet from Pinterest about this?
It has been well over a year since I contacted Pinterest about the exact same issue. I think it's time we all pull our accounts from Pinterest and see if they get their "programmers" working any faster on the issue. It's absolutely unacceptable on their behalf!
Sadly, due to this issue being neglected for too long, I have officially deleted this integration. They will contact you and try to get you to use this feature to advertise and be very confused when you tell them the feature doesn't work. I will never understand how this is such a low priority. Anyway, moral of the story, don't keep waiting for a fix and just delete this integration already.
Also having the same issue.
We sell mainly clothes and shoes and the algorithm is choosing images such as the soles on the shoes or the wash labels of the clothing instead of the main image.
Really infuriating and feels hopeless writing this as this thread is over a year old with lots of people having the same issue and no solution at all. I honestly can't understand why they can't just add the option to change the image of a product pin.
Hope this gets fixed soon, no way I can justify spending money to promote my pinterest page when it looks like a mess.