cancel
Showing results for 
Search instead for 
Did you mean: 

Shopify and Image Selection

secretlentil
New member

Couldn't you make the first image the default and work on some other way of solving it later? It chooses weird little detail shots that are not helpful at all. It really defeats the entire purpose of the feed, for me. Your response is almost a year old. Please, please just have the feed choose the first image we have chosen. Thanks.

Reply
1 Kudo
Reply
Loading...
indigoantiques
New member

Hi Pinterest and @PinterestSupport @PinterestSusana @Anonymous , this complaint is now 1 year old and Pinterest still hasn't fixed it. How can you expect Shopify website owners to spend money advertising when you don't even want to provide the bare minimum of showing the main product images? 

The attached photo shows my product grid where of the 75 products displayed, 60% show an inaccurate or bad image. (the back of a product or a detail image with zero context)Pinterest, please can you explain how a 60% failure rate is acceptable? 

A simple fix would just be to temporarily change your algorithm to choose the first image for any hosted URL's containing https://cdn.shopify.com/ 

We would all appreciate an update on this outdated and poor functioning feature as I and many other Shopify owners will not be spending on Pinterest ads until you can showcase our products to an acceptable level. 

Pinterest Poor Images.jpg

Reply
0 Kudos
Reply
Loading...
coderstickers
Just visiting

Hi!
I have the same issue https://www.pinterest.com/coderstickers/_shop/ Pinterest chose a photo of a mailing envelope, not a product 🙂
Is there any progress in solving the problem?
Or maybe it is possible to select a photo (or create a rule) manually?

@PinterestSusana 

Thank you in advance.

Reply
6 Kudos
Reply
Loading...
PinterestSusana
Moderator
Moderator

Hi @coderstickers!

We are still working on it.

The only workaround available would be removing any other images from your Shopify product page so Pinterest ingests the only available image. Seeing as this would not be ideal, we are diligently working on the fix.

Let me know if you need anything else!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
3 Kudos
Reply
Loading...
WhitebarkVintage
Just visiting

I have a hard time believing that it’s 6 months later with no solution.  This is ridiculous not to have the algorithm fixed for the first photo.  It’s bad business and extremely frustrating. I would like to know where in the process of fixing this problem is Pinterest?  Because there is no point in paying for advertising for the back of the product photo.  

Reply
13 Kudos
Reply
Loading...
financialfootwork
Just visiting

This is still a very frustrating issue because some of the supporting images of my products are shared across multiple products and when the algorithm pics them it makes some of my products look indistinguishable. 

Any update on a timeline for these being addressed?

Reply
4 Kudos
Reply
Loading...
moonlightcitizen
Just visiting

Yet another business here with a Shopify shop where Pinterest's auto-selected images are not good at all. I am not going to be able to run an ad campaign against my Shop until this is resolved because the images are so bad. I also don't want to ruin my conversion rates by removing all but one photo. Please keep us posted on this this fix.

Thanks!

Reply
6 Kudos
Reply
Loading...
PinterestSusana
Moderator
Moderator

Hi @MagnoliaLaneSC, @financialfootwork and @moonlightcitizen. 

Thanks for letting us know your feedback. I'm going to make sure to relay it internally. Sorry for the inconvenience.

Let me know if you need anything!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



Reply
2 Kudos
Reply
Loading...
craftyalien
Just visiting

Also another business who PICKED the BEST image to SELL a product as the FIRST image and Pinterest decides the BEST thing is to not actually SHOW an image that would SELL my product, and as of yet, the only recommendation is to REMOVE all the other images? The other images are RARELY going to be the best image.

This is a major kind of ridiculous. It's weird how Shopify can show the first image, but Pinterest is like "no, business owner, you're not smart enough to pick the correct image. Here, have this last image, it's informational graphic that doesn't show your product. Pinterest thinks THIS would sell your product."

How many months has this been going on and someone can't figure it out? 

Reply
9 Kudos
Reply
Loading...
pinksaltriot
Just visiting

Yeah this is a disaster. I would be spending hundreds on Pinterest ads right now if this were fixed but you guys are going to get $0 of my holiday ad spend if this doesn't get fixed! This is so ridiculous I can't even believe it - why in the world was it built this way in the first place???

Reply
7 Kudos
Reply
Loading...