cancel
Showing results for 
Search instead for 
Did you mean: 

Pinterest Tag Health and Shopify

Highlighted
Just visiting

Hi there, I am trying to apply to become a Verified Merchant but it appears my Tag Health is preventing it. Everything on the Shopify side says the tag is properly installed. I have tried unpairing my Pinterest account from within the Shopify store. But when I reconnect it, the tag issues displayed on Pinterest are the same. Any ideas?

Thanks for your help!

 

Screenshot (198).png

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
Reply
1 Kudo
11 Replies
Highlighted
Problem-solver

Hey Karen!

I also had the same problem which is ongoing, my Pinterest tag is still unhealthy. I might have done something  wrong while uploading the base code. İ will check it again and send an email to Pinterest team about it. You can also start a ticket on help center of Pinterest.

Reply
Loading...
Highlighted
Community Manager
Community Manager

Hey @karen_whitworth, welcome to the community! It can take about 7 business days to update once the feed/tag are initially setup [both with Shopify or manually]. If you're still having issues, please file a ticket with our Verified Merchant team. This link will take you directly to the contact form that goes to the VMP team who can help troubleshoot and dive deeper into any questions you have. Hope this helps, and let us know if there's anything else we can help with in the meantime. 👍

Have you personalized your community profile yet?
Submit your Story Pin for a chance to be featured on the Today tab!
Reply
Loading...
Highlighted
Just visiting

Hi @PinterestGabby 
Thanks! I will file a ticket. It has been longer than 7 days.

@AmericanoCrystals 
Hi! Bummer! Sorry you're having issues too. I used the Pinterest Shopify app to link my accounts. So I didn't add any code to my site manually. I wonder if it has something to do with the app? I know it's newish. Perhaps it's a bug. Hope we can get it fixed soon! It's really putting a cramp in my Pinterest marketing efforts.

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
Reply
Loading...
Highlighted
Just visiting

Hi @AmericanoCrystals  Sorry you are having problems with this too!

 

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
Reply
Loading...
Highlighted
Just visiting

Hi @PinterestGabby Thanks! It has been over 7 days. I sent a message using the link you provided. Thank you!

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
Reply
Loading...
Highlighted
Community Manager
Community Manager

Keep us posted, @karen_whitworth@AmericanoCrystals -- feel free to send a ticket here so it goes to the right team to review. 

Have you personalized your community profile yet?
Submit your Story Pin for a chance to be featured on the Today tab!
Reply
Loading...
Highlighted
Just visiting

Update! I sent a ticket like @PinterestGabby suggested. The team discovered my problem was tied to a larger issue impacting multiple stores. The bug has now been fixed.
Now that my tag health is back in the green I resubmitted for the Verified Merchant Program. My application was rejected again but did not state why. I have reviewed the program and merchant guidelines several times but cannot find the missing piece. I asked for more info but it was not available. Could someone take a peek? I wonder if I am missing something really glaring.

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
Reply
Loading...
Highlighted
Just visiting

(random forum bug note: just tried to include an emoji in the above comment using the "insert emoji" button in the comment toolbar. The comment was flagged for containing unsupported HTML. )

-------------------------------
Artist painting flowers and landscapes of Hawaii.
See my Hawaiian art Pinterest Board here.
Reply
Loading...
Highlighted
Community Manager
Community Manager

Just responded to your PM, @karen_whitworth

Have you personalized your community profile yet?
Submit your Story Pin for a chance to be featured on the Today tab!
Reply
Loading...