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Pinterest stopped syncing to Shopify - Why is this so hard?

adoraboldshop
Just visiting
Labels (1)

I've emailed support but haven't heard back. My shopify products stopped syncing on August 1st.  Not a great time to fail because I just switched from Summer to Fall products.  On my catalog page I can't select the edit button or the pause slider. It has an error message pop-up. Photo of buttons attached.

I've even restarted my computer and still no change.  I contacted shopify chat and they said it's all connected and managed by pinterest. 

Any advice to get me synced again?

 

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3 Replies
PinterestGabby
Community Manager
Community Manager

Hey @adoraboldshop, thanks for sharing your experience with us in the community, and sorry to hear about the trouble. Can you send us the ticket # so we can check on the status with our support team? Thanks and look forward to hearing from you! 

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adoraboldshop
Just visiting

Request 198697 submitted 5 days ago. 

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PinterestGabby
Community Manager
Community Manager

Thanks for sending, @adoraboldshop! I escalated this with our team internally and someone should be in touch. Let me know if you have any questions in the meantime. 👍 

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