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Pinterest Ads Conversion Campaign not allowed - Pinterest Tag

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New member

Hello, I've tried to run conversion campaign since last Monday, but it still gives me an error that says "Install the Pinterest Tag" "It looks like you don't have the Pinterest tag installed yet! A verified Pinterest tag is required for conversion campaigns."

The problem is that I have installed correctly the tag (base code and checkout event) and it's also verified...

This error is very frustrating because even support confirmed that I've installed it correctly, but it doesn't work!

I can't find the solution to the problem... can anyone help me?

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Just visiting

Bro I'm having the same problem... It's so frustrating.

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Community Manager
Community Manager

Hello and welcome to the community, @fat2fitacademy and @olympiamartco! Appreciate you both flagging this. I'm looking into this with support and will get back to you both as soon as I find out more info. 👍

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Just visiting

Thank you Gabby.

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New member

I'm also facing this same error , It looks like you don't have the Pinterest tag installed yet! A verified Pinterest tag is required for conversion campaigns. @PinterestGabby 

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Just visiting

Hello Gabby,

I've tried to run conversion campaign since 10 days, but it still gives me an error that says "Install the Pinterest Tag" "It looks like you don't have the Pinterest tag installed yet! A verified Pinterest tag is required for conversion campaigns."

The problem is that I have installed correctly the tag (base code and checkout event) and it's also verified...

This error is very frustrating because I cant run conversion ads as the tag doesn't work!

I can't find the solution to the problem... please help me?

 

Kind regards,

 

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New member

h Hi Gabby - Have you found an active solution to this problem? I am facing the same issue

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Community Manager
Community Manager

Hey there, I'd recommend filling a ticket so our team can investigate/help troubleshoot. You can file a ticket here. Hope that helps! 

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Community Manager
Community Manager

@proapus, @olympiamartco@fat2fitacademy hi everyone, thanks for your patience while I looked into this. This was a previously known issue with advertisers, but has since been resolved. Here are a few things to keep in mind with Pinterest tag that may still be triggering those error messages 

  • If you recently added the Pinterest tag, it takes our system 48 hours to recognize the tag until you can run conversion campaigns
  • Your billing information must be set up on your account 
  • Be sure to check your event codes to make sure things are firing correctly 

Hope this helps and please reach out if you have any questions or concerns -- thanks again for coming to the community, hope to see y'all around! 

 

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Hi, I am also facing the same issue. I can see traffic and conversion in Google Analytics. I can see in event history as well. But same issue is there. Its notifying to install the tag.

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