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Pin stats not updating, drop in traffic

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New member

Suddenly I find that my pin stats are not showing even though I know for sure they've been re-pinned multiple times. Also, there's a sudden drop in traffic and stats even though there's no change in my activity. I wonder why? 

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Community Manager
Community Manager

Hey @vidyasury! Interesting about your Pin stats not showing up, that's definitely strange -- I'd definitely recommend filing a ticket with our support team so they can look into what's going on. You can file a ticket here. Hope this helps. 🤞

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Community Manager
Community Manager

Hi @vidyasury, wanted to quickly follow-up on my last note. I heard back from support and they mentioned that your stats could not be showing for either of these four reasons. 

  • Your Pins are located on a protected or secret board.
  • Stats will only appear if the Pin was created. Did you create the Pin or did you save the Pin?
  • Pin stats will not appear on a mobile web browser.
  • The domain linked to the Pin must be same as your claimed domain.

If you think it's neither of the above reasons, I'd recommend continuing to file a ticket for support. 👍

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