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Payment verification

karriemarieva
Just visiting

I have a new client that is trying to add billing information to her website so we can run ads but keeps getting the error, "Please verify the payment method and try again." The card details are all green checks but then this error message pops up. Any suggestions?

 

Thanks

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therealsouthamerica
Jack-of-all-trades

@karriemarieva Hi there you have picked a great place to join.... try 'dumping' your history first before filing a ticket sometimes honestly if you have tried numerous times to correct something you will just have to dump the history and begin fresh including logging out and back in to Pinterest - if it doesn't work definitely file a ticket with Pinterest Help. I have had some similar issues with running ads on Pinterest and this seems to work for me and I use Safari | Chrome | Firefox. I really hope this helps you - Lisa😁

Please Follow Me On Pinterest: Real South American Living Thanks! Lisa❤️
Currently Pinning to: southamerica.fit Happy Valentine's Day❤️
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PinterestGabby
Community Manager
Community Manager

Thanks for jumping in to help, @realsouthamerica! @karriemarieva, are you still running into the error? Let me know -- if so, I can double-check with support, they may need you to file a ticket so they can troubleshoot. 🤞

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Submit your Story Pin for a chance to be featured on the Today tab!


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karriemarieva
Just visiting

She finally got it resolved. It took a little while but contacted Pinterest and helped her get it fixed.

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melindamjordan9
New member

I am facing same problem. I tried several times and used incognito mode also but its showing "Please verify the payment method and try again.". I have verified and valid AMex and Master card but its not working. I am trying to setup billing from India and  Bangladesh.Kindly help me out

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PinterestGabby
Community Manager
Community Manager

@mellindamjordan9 sorry to hear you're having trouble with this! Please file a ticket with our support team here. Thanks! 

Have you personalized your community profile yet?
Submit your Story Pin for a chance to be featured on the Today tab!


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dialookjewels
New member

 Hi @PinterestGabby , I have the same problem. I got message "Please verify the payment method and try again.". To use pinterest ads from Uk i got a debit card (UK cards are accepted) but i live in Turkey/Istanbul. If you can help me, i want to start ads to grow my business on ETSY. If you can help me, I will be glad.

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PinterestRenato
Moderator
Moderator

Hi @dialookjewels and welcome to the PBC!

 

I'm glad you are interested in advertising on Pinterest, but the first thing you need to check is if your account is located in an open country. You can check ads availability here. Regarding this error message, it usually happens when there is a minor issue with the device in use, as an ad blocker or an extension installed on your browser for example. So, in this case, you should try the following measures:

 

* Clear your browser's cache and cookies. You can learn how here.

* Make sure your browser or APP  is up-to-date. You can check here

* Try from a different browser (Firefox, Chrome, or Safari are optimized).

* Disable any browser extensions one by one (extensions sometimes conflict with Pinterest).

* Temporarily turn off any ad blocker software you're running.

* Try from another computer.

* Try on a private window or in an incognito tab.

 

I hope it works! But if you are still having the same issue after this, then your best option will be filing a ticket to the support team so they can investigate it further. 

**If my reply helped you please mark it as the "Accepted Solution". Need help with an account-specific question? PM me!
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bespalov0982
New member

Ok, I am having exactly the same problem. I am Canadian, who is stuck in Bulgaria because of the stupid pandemic. I have my Canadian address everywhere, I specifically indicated English as my language, I am trying to enter my Canadian Mastercard credit card from the RBC. These [word removed for Community Guidelines] look at my IP address and give me this very same error message. When I open the Declined Payments help page, they write at the top at the page that I am in a country not allowed to do anything on Pinterest (Bulgaria), and the icing on the cake is when I go to their Help center everything there is in bloody Russian! WFT with tracking IP and screwing my entire experience with the website? Why do I have to use proxies and VPN if I am temporarily in another country? How stupid this can get???

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therealsouthamerica
Jack-of-all-trades

@bespalov0982 @PinterestGabby Hi there, I tagged one of the Community Managers for you Gabby is really great as I refer to her she is our Pinterest Guru she maybe able to provide some insight into this issue. I am sorry your having a hard time I hope this helps even just a little Lisa😁

Please Follow Me On Pinterest: Real South American Living Thanks! Lisa❤️
Currently Pinning to: southamerica.fit Happy Valentine's Day❤️
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