Payment verification error message

[karriemarieva]

I have a new client that is trying to add billing information to her website so we can run ads but keeps getting the error, "Please verify the payment method and try again." The card details are all green checks but then this error message pops up. Any suggestions?

Thanks

[abbyjones3301]

I am in Canada, and I have encountered the same problem with my Canadian credit card. When my credit card is bound to my advertising account, I am always reminded that there is an error. Please verify the payment method and try again.

[diyinspiredideas]

Hi

Your error is fixed?

[PinterestGabby]

Hi @diyinspiredideas, thanks for coming to the community. Since you've tried the basic troubleshooting steps, I'd recommend filing a ticket with our customer support team so they can investigate. Be sure to attach any relevant screenshots so our team can diagnose the issue. Thanks and let me know if you have any questions in the meantime!

[nguyenhnhathuy200694]

I have a same error with @karriemarieva, Can some one help me to fix it?

[Lifestyletrish]

I also have this issue please I need help

[PinterestRenato]

Hi @Lifestyletrish and welcome to the PBC!

I am sorry you are facing this issue, but you'll need someone to take a look at your account individually. Could you please file a ticket to our support team? Let us know if you need anything else after this, please!

[luamaralstudio]

I had this problem and solved it by setting the same country to everything.

1. My credit card (is from Germany)
2. My Pinterest account settings - changed to Germany
3. My Ad account settings - I actually created a new ad account for this, with Germany as the country.

This should be better explained by Pinterest, because I know many users like me have international online business and use international credit cards that aren't necessarily from the country they live in.

[shafnafsafna]

I also want to answer for this.