Payment verification error message

karriemarieva
Just visiting
Labels (1)

I have a new client that is trying to add billing information to her website so we can run ads but keeps getting the error, "Please verify the payment method and try again." The card details are all green checks but then this error message pops up. Any suggestions?

 

Thanks

3 Kudos
27 Replies
abbyjones3301
Just visiting

I am in Canada, and I have encountered the same problem with my Canadian credit card. When my credit card is bound to my advertising account, I am always reminded that there is an error. Please verify the payment method and try again.

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diyinspiredideas
Just visiting

Hi

Your error is fixed?

1 Kudo
PinterestGabby
Community Manager
Community Manager

Hi @diyinspiredideas, thanks for coming to the community. Since you've tried the basic troubleshooting steps, I'd recommend filing a ticket with our customer support team so they can investigate. Be sure to attach any relevant screenshots so our team can diagnose the issue. Thanks and let me know if you have any questions in the meantime!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



1 Kudo

I have a same error with @karriemarieva, Can some one help me to fix it?

 

0 Kudos
Lifestyletrish
New member

I also have this issue please I need help

0 Kudos
PinterestRenato
Pinterest Alum
Pinterest Alum

Hi @Lifestyletrish and welcome to the PBC!

I am sorry you are facing this issue, but you'll need someone to take a look at your account individually. Could you please file a ticket to our support team? Let us know if you need anything else after this, please!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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luamaralstudio
Just visiting

I had this problem and solved it by setting the same country to everything.

1. My credit card (is from Germany)
2. My Pinterest account settings - changed to Germany
3. My Ad account settings - I actually created a new ad account for this, with Germany as the country.

This should be better explained by Pinterest, because I know many users like me have international online business and use international credit cards that aren't necessarily from the country they live in.

0 Kudos
shafnafsafna
New member

I also want to answer for this.

 

0 Kudos