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Merchant Verification

lovecalindana
New member

Our business account has our catalogue approved and tag install is considered healthy, but we're still getting rejected from the merchant verification.  Anyone know what could be causing this issue or have advice on how to get approved beyond these two points?

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lensaidphoto
Just visiting

I have the same problem and can't find a solution.

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PinterestSusana
Moderator
Moderator

Hi @lensaidphoto and welcome to the PBC.

It can take about 7 business days to update once the feed/tag are initially setup [both with Shopify or manually]. If you're still having issues, please file a ticket with our Verified Merchant team. This link will take you directly to the contact form that goes to the VMP team who can help troubleshoot and dive deeper into any questions you have. Hope this helps, and let us know if there's anything else we can help with in the meantime. 👍

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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