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Deleted Pins Still Show Up in Search

theburntsunsetnovel
Loves to help

Hi.

@PinterestGabby I've noticed that pins I deleted a long time ago keep showing up in search with a higher ranking that current pins. Furthermore, I've notice that these deleted pins are often used as spam. (Someone steals it and changes the URL.) How come when you delete a pin it does not disappear everywhere? Is there a way to delete a pin everywhere, even if it is saved to someone else's board? I'm thinking beyond the spam to legit pinnings as well from other users... In many cases these deleted pins no longer represent my brand or I've changed logos or colors or the information is out date. 

thanks,

Chris

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theburntsunsetnovel
Loves to help

@PinterestGabby any idea how this can be resolved?

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PinterestGabby
Community Manager
Community Manager

Heya @theburntsunsetnovel, sorry for the late response! Good question -- let me check with our team on this and get back to you, appreciate your patience. 🙂 

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theburntsunsetnovel
Loves to help

@PinterestGabby Do you have an answer on this question? Why do deleted pins keep showing up in search? Are they not removed from other boards when I delete them?

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PinterestGabby
Community Manager
Community Manager

Hey @theburntsunsetnovel, I just followed up with you in a private message. Let me know if you have any questions. 👍

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basiacanhelp
Just visiting

hello,

I have also encountered this issue with one of my pins! Is there a way to delete a pin everywhere?

 

Basia

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mmxddd
New member

@PinterestGabby i was wondering if you could help me out. I have reported a pin multiple times as well as sent follow up emails but i have not heard back from pinterest in over a week besides from a robot. The pin i reported has personally identifiable information in it which was my reason for reporting it. Is there any way you could look into this for me? 

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aclaguartilla
New member

Hi. Can you advise the fix for searchable deleted pins?

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monakkandolaa
New member

i’m having the same problem. is there a way to remove the image?

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PinterestGabby
Community Manager
Community Manager

@maddygarrllinlskii, could you share the ticket # that you have with support? I can look into it and see if I can get that escalated for you. 

Have you personalized your community profile yet?
Submit your Story Pin for a chance to be featured on the Today tab!


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