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Anyone else having issues with product tags on Idea Pins?

thehalcyonhive
Pinterest Pioneer
Pinterest Pioneer

So my client just created an idea pin and tagged her product on each page, but after it was published she noticed the tags weren't clickable except for the very last page.

Here is the idea pin: https://pin.it/1bhu21l

The only thing that may be the issue is she edited (changed color and scaled) the product tag buttons on the pages where they don't work.  So I'm thinking that is the issue.  

Has anyone else run into this? 

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❤︎ Cali, Pinterest Strategist at The Halcyon Hive
Please follow me on: PINTEREST and INSTAGRAM
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ideachicretail
Pinterest Pioneer
Pinterest Pioneer

Hi @thehalcyonhive the editing you mentioned might have added a layer because the attempt to click pauses. I have a product tag that does not work and it is smaller in scale like the links in your pin (see how the last one is larger and looks like accepting a click). I am making sure the link is in the middle because I suspect moving to a side is killing the link. Hope that helps. David 

Idea Chíc makes sweet. classic, chíc social stationery and gifts https://www.pinterest.com/ideachicretail/
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thehalcyonhive
Pinterest Pioneer
Pinterest Pioneer

Thanks for your reply @ideachicretail 

Yeah, I suspect that editing the product tag is what rendered it un-clickable.  This sounds like a glitch so hopefully Pinterest will get it fixed soon!  I did submit a help ticket but we haven't heard anything back yet. 

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❤︎ Cali, Pinterest Strategist at The Halcyon Hive
Please follow me on: PINTEREST and INSTAGRAM
Set up your Pinterest account to attract your ideal audience ⇨ FREE mini-course

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PinterestDavid
Moderator
Moderator

Hi @thehalcyonhive!

I’m sorry about the trouble you're experiencing with Product Tagging in your Idea Pins.

Have you heard back from our support team? I wish there was more I could do here, but the team you'll handle your ticket is better suited to help you with your issue and investigate what's causing it.

Keep us posted, we're here to help!

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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thehalcyonhive
Pinterest Pioneer
Pinterest Pioneer

Hi @PinterestDavid ! 

Thank you for your reply - unfortunately we never heard back from the support team.  😩

 

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❤︎ Cali, Pinterest Strategist at The Halcyon Hive
Please follow me on: PINTEREST and INSTAGRAM
Set up your Pinterest account to attract your ideal audience ⇨ FREE mini-course

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PinterestDavid
Moderator
Moderator

Hi @thehalcyonhive!

I apologize for the delay in the response from our Support Team.

You should receive a reply from them soon. We appreciate your patience and understanding in the meanwhile.

Like I previously mentioned, the team you'll handle your ticket is better suited to help you with your issue and investigate what's causing it.

Thank you for your cooperation.

  Did my response answer your question? Be sure to select "Accept as Solution" to help other community members on the PBC.



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