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Account Profile Cover | Video

rowhousenest
Just visiting

Hey! Looking for some guidance. Uploaded a video as an account profile cover - works on desktop but not on mobile. Following all the information provided on this page https://help.pinterest.com/en/business/article/edit-your-profile-cover

Any tips for why it won't play on mobile? Just shows a black screen. Video does not play or auto play. 

 

Thanks! 

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bodymindmood
Loves to help

@rowhousenest Hi there glad you made it to community just to let you know this is a known issue and there are a number of us who have a similar issue with the video not playing on mobile including my own video which does not play on mobile. I had sent a Customer Service Request but they were not able to resolve and they are working on it.

Hope this helps you? Glad you made it to the community. 

Lisa

@michaelbliss 

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