We recently hosted a Shopify Q&A session where we shared future updates and covered all your top questions and troubleshooting topics. We’ve selected a series of questions from the event to share back as an additional resource. Thank you all for attending and submitting your questions. We’ve included the video replay below for those that were unable to attend the live session.
We hope you found the Q&A session helpful and we look forward to covering more topics in our next event. Fill out this form to let us know what topics you want to see covered next!
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This is based on user preference, it can be your best selling products or new arrivals. It is really up to you what you want to showcase in the Shop tab. The process is not really different for Shopify VS manual feeds.
If you are referring to Product Tagging, you don't need to do anything specific for Shopify integrated accounts. You just need to click on the Tagging icon for the pin or Hero image you want to use, pick a product you want to tag, either from url, current pins or from you feed, you are good to go.
Right now, on Pinterest the Item ID is equivalent to Item group ID which is variant ID value on Shopify, this is still a work in progress, and is a feature we are still working on. However you can filter using other options like by price, availability, brands, etc.
You can see your uploaded products on Pinterest by going to Ads > Catalogs. If you are seeing a lock icon, I believe this is a secret board.
If you want to see the organic version of your product pins, this will appear in your profile under Shop tab, however it is not automatic, you need to ‘feature’ a product group first before it shows up. Also, note that outside of featuring a product group, certain requirements need to be met first, please check our Shop tab help center article for more information. Generally Product pins live under Catalogs UI.
If you have multiple product variants, each will create a separate pin, we are still working on updating this logic in our system. If you have just 1 variant, make sure to untick or not check the “options” value during create a product flow on Shopify.
The Shopify integration makes it easy for you, just make sure you have the required fields populated on your product on Shopify which is the id, title, description, price, image, and availability.
Ultimately the goal is to have a ‘healthy’ feed, this means there should not be any error messages, in most cases these error messages show up when there is a problem with the requirements not being met, to avoid that, please follow our guidelines which is also stated in our Help center article.
Users have the option to pause or activate their feed under the Feeds section on Shopify UI, click on Manage feeds. If however, your feed is failing, this is something our team can take a deeper look into by filing a ticket.
First of all thanks for the continued use of our product. To answer your question, you can pause your feed so we will not ingest the product. By manually creating a new data source, do you mean the use of .csv/tsv/xml? If so, that can be a workaround. You might have to double-check with Shopify if they can host your URL. In my experience, I have not seen URLs that are hosted by Shopify, and you might have to source other hosting sites. Please note that we do not support feeds from Google drive so this is not an option.
The way to ingest products with multiple images or variants is yet to be refined. Right now, we select which image to show up on Pinterest for you. In the very near future, the logic will be updated! Stay tuned for more to come.
This is currently a known issue that our Engineering team is aware of and is actively working for a solution. If your account is affected, please let our team know by filing a ticket.
This is also another known limitation, pins don't currently support formatted texts using HTML. However we are working on an update that will potentially change the logic on how Pinterest ‘reads’ this HTML tags, more updates on this soon!